Refund policy

At Zerah Home, we take pride in delivering high-quality kitchen essentials. This policy outlines your rights and our process in line with the Consumer Protection Act (South Africa).

We accept returns only under the following conditions:

The item is damaged, defective, or incorrect upon delivery

The issue is reported within 48 hours of delivery

Photo or video evidence is provided

The item is unused and in original packaging

We do not accept returns for:

Change of mind

Incorrect product selection

Preference-based exchanges or swaps

Please ensure you review all product details carefully before placing your order.

To request a return, contact us within 48 hours of receiving your order:

Email: [zerahhome@gmail.com]

WhatsApp: [066 470 4865]

Your order number

Clear photos/videos of the issue

A brief description of the problem

Once your request is approved:

You will receive return instructions

Items must be returned in original condition and packaging

Returns that do not meet our criteria may be declined

If approved, we will:

Replace the item, OR

Issue a refund if a replacement is not available

Refunds are processed within 5–10 business days.

We cover return shipping for defective or incorrect items

We do not cover shipping for returns outside our policy

Returns reported after 24 hours may not be accepted

We reserve the right to decline returns that do not meet our criteria

Minor variations in colour or finish due to lighting or screens are not defects

8. CONTACT DETAILS

 Email: [zerahhome@gmail.com]

 WhatsApp: [066 470 4865]